What's wrong?
Pick one. Follow the checks in order.
Only one product broken? Check that product's settings. Every product broken? Start with "Customize It button is missing".
- Customize It button is missing
- Design screen won't open
- Price is wrong
- Sizes or colors are wrong
- Design is in the wrong place
- Product is missing in Custy
- Order has no print file
- Go back to your old app
Sizes or colors are wrong
- Open the product in Custy.
- Check which size set and color set it uses.
- Make sure those sets match what you sell in Shopify. Save.