Help
Custy Help Centre
Plain guides for print shop owners using Custy on Shopify. No coding. One click at a time. You will not break your store by following these steps.
Start with Getting Started, then Products. If you already use another customizer, open Migration. If something breaks, open Troubleshooting or the FAQ.
Best path the first time
Do Getting Started in order, then continue in Products. Migrating a live store? Follow Migration after your first product works.
- 1OverviewWhat Custy is, and the easy first steps after you add it.
- 2How to Install Custy?Add Custy to Shopify with a few clicks. You do not need to write any code.
- 3How to Start Your 30-Day Free Trial of Custy?Try Starter or Pro for 30 days with a few clicks on the Plans page.
- 4How to Embed Custy on Your Store?Turn on two theme switches so shoppers see Customize It and can open the design screen.
- 5Overview of the Design LabWhat each button does on the design screen: add words or pictures, change colors, save, and add to cart.
- 6How to Set Up Your First Customizable Product?Turn a Shopify product into a custom product: sync, make it customizable, set options, draw print areas, and save.
- 7Migration OverviewWhat migrates, what you rebuild, and the safe order to switch.
- 8Troubleshooting OverviewPick the right troubleshooting guide for what broke.
Browse by category
5 guides
Getting Started
Add Custy, pick a plan, and turn it on in your theme.
27 guides
Products
Make a product custom, set colors and sizes, draw print areas, set prices, and see what shoppers see in the Design Lab.
4 guides
Designs
Add cliparts and fonts for the Design Lab, and limit clipart folders by printing type.
2 guides
Orders
Find custom orders in Custy and download print-ready design files for production.
1 guides
Settings
Manage your plan, Design Lab logo, quote email, currency, image warnings, and the Artwork and Mockup Approval modal.
6 guides
Migration
Move from Inkybay or another customizer, test safely, switch, and roll back if needed.
4 guides
Troubleshooting
Fix missing buttons, product setup problems, and order file issues.
0 guides
Tutorials
Watch video guides for the important Custy flows. Written steps stay in each Help article.
FAQ
Short answers on plans, fulfillment, and common setup questions.
Contact
Reach the Custy team when a guide does not cover your store.
Ready to install Custy?
Open the Shopify App Store listing and follow Getting Started from install through pricing.