Troubleshooting
4 min to readLast update on 15 September 2026
Product and Pricing Issues
When one product misbehaves, the fix is almost always in that product’s Custy settings. When every product fails, check sync and theme first.
Product does not appear in Custy
- Open Custy and run a product sync from Shopify
- Confirm the product exists and is active in Shopify Admin
- Refresh the Custy products list
- Search by product title in Custy
Sizes or colors look wrong
Open the product in Custy. Check whether it uses a size set or color set, and whether those sets match what you sell in Shopify.
Designs sit in the wrong place
Print areas control where shoppers can place artwork. Re-open print areas and mark areas for each side, save, then preview the Design Lab again.
Price in the Design Lab looks wrong
Confirm which printing type and pricing rules are attached to the product. Extra fees for sides, colors, or quantity breaks only apply when those rules are linked.
One product vs every product
If only one product fails, stay in that product’s settings. If every product fails, go back to Install and Embed Issues before you rebuild the whole catalog.