Troubleshooting
2 min to readLast update on 15 September 2026
Troubleshooting Overview
Most Custy issues fall into three buckets: the app or theme is not on, a product is not set up, or an order is missing files. Start with the matching guide below.
Pick a guide
Use this table of symptoms:
- 1No Customize It button, or Design Lab will not open → Install and Embed Issues
- 2Wrong sizes, colors, print areas, or prices → Product and Pricing Issues
- 3Order placed but artwork missing or hard to find → Orders and Print Files
Good habits when something fails
- Reproduce the issue in a private browser window
- Write down the product URL and what you clicked
- Note any error text you see
- Check whether the problem is one product or every product
Migrating from another app?
If you just switched customizers, also read Recovery & Rollback in Migration.