Privacy policy
Last Updated: April 14, 2026
Custy (“Custy,” “we,” “our,” or “us”) provides a Shopify application and related website, tools, features, and services that enable Shopify merchants to offer real-time product customization and print-on-demand workflows (collectively, the “Services”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our Services.
This policy applies to:
- Visitors to our website
- Shopify merchants using the Custy app
- Customers using customization features powered by Custy
By using our Services, you agree to the terms of this Privacy Policy.
1. Legal Entity Information
Legal Company Name: 9532-6088 Quebec Inc.
NEQ: 1180514292
GST (TPS): 78810 4362 RT0001
QST (TVQ): 1232387099 TQ0001
Registered Address:
72 Boulevard Brunswick, Apartment C
Dollard-des-Ormeaux, Quebec
H9B 2C5
Canada
Email: info@custyapp.com
Phone: +1 833-640-4111
2. Information We Collect
We collect information necessary to provide and improve our Services.
A. Merchant Information
When merchants install Custy, we may collect:
- Store name and domain
- Contact details (email, billing info)
- Account settings and preferences
- Subscription and billing data
- Support communications
B. Shopify API Data
Through Shopify APIs, we may access:
- Product data (titles, variants, images, options)
- Order data (items, selections, fulfillment info)
- Customer data (name, email, shipping details as required)
- Store configuration data
C. Customization & Design Data
Custy processes:
- Uploaded images, logos, artwork
- Custom text entered by customers
- Design positions, layers, colors, sizes
- Print areas (front, back, sleeves, etc.)
- Generated previews and print-ready files
D. Automatically Collected Data
We may collect:
- IP address
- Device and browser information
- Usage data and logs
- Cookies and tracking data
3. How We Use Information
We use collected data to:
Core Functionality
- Enable real-time product customization
- Generate previews and print-ready files
- Process orders and customization details
- Maintain app functionality and settings
Additional Uses
- Improve app performance and features
- Provide customer support
- Analyze usage and optimize experience
- Prevent fraud and ensure security
- Send service updates and communications
- Comply with legal obligations
4. How We Share Information
We do not sell personal information.
We may share data with:
Service Providers
- Shopify (platform and billing)
- Cloud providers (e.g., Google Cloud)
- Payment processors (e.g., Stripe, Shopify Billing)
- Analytics and monitoring tools
- Email and support systems
Legal and Business Purposes
- To comply with legal obligations
- To prevent fraud or security issues
- During business transfers (e.g., merger or acquisition)
- With user consent
5. Shopify Relationship
Custy operates as a Shopify app.
- Shopify may independently process data under its own policies
- Merchants act as data controllers for their customers
- Custy acts as a processor/service provider for app functionality
Merchants are responsible for updating their own store privacy policies.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain sessions
- Store preferences
- Analyze performance
- Improve user experience
Users can manage cookies via browser settings.
7. Data Retention
We retain data only as long as necessary to:
- Provide Services
- Maintain accounts
- Support orders and fulfillment
- Comply with legal obligations
- Resolve disputes
Different data types may have different retention periods.
8. Data Deletion and Uninstall
Merchants may request data deletion by contacting us.
When the app is uninstalled:
- Data may be retained temporarily for legal or operational reasons
- After that, data is deleted or anonymized
9. Security
We implement reasonable safeguards to protect data.
However, no system is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your data may be processed in countries outside your location, including:
- Canada
- United States
- European Union
We use appropriate safeguards for international transfers.
11. GDPR and CCPA Rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Request data portability
- Opt-out of certain uses
To exercise your rights, contact us at:
We may verify your identity before processing requests.
12. Children’s Privacy
Custy is not intended for children.
We do not knowingly collect data from minors.
13. Third-Party Services
We may link to third-party services.
We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted with a revised date.
15. Contact Us
If you have any questions or requests:
Custy
9532-6088 Quebec Inc.
📧 Email: info@custyapp.com
📞 Phone: +1 833-640-4111
📍 Address:
72 Boulevard Brunswick, Apartment C
Dollard-des-Ormeaux, Quebec
H9B 2C5
Canada